How long does it take to process an order?
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We use Royal Mail and Amazon’s Fulfilment centres to process domestic orders. Please don’t be surprised if you receive some of your parcels in Amazon boxes.
We make every effort to fulfil orders as quickly and accurately as possible.
Shipping times may vary and depend on your location.
Personalised orders or print on demand orders take 6-8 weeks to create and deliver because they are made to order.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us. Thank you and enjoy your pet shopping!